What are EmailOctopus's support hours and how soon will we respond
At EmailOctopus, we are available every day, with limited support on weekends. We respond to all support queries within 24 hours, although in most cases, it's much faster (with the exception of more technical cases that might need further investigation). Users on the Pro plan benefit from priority support, including unlimited chat support.
We offer limited support on UK bank holidays to give our team some well-deserved rest. While we are closed for regular support enquiries, we do keep an eye on anything urgent.
Note: We are totally unconnected to the company Octopus Energy. We, EmailOctopus, are an email marketing platform aimed at businesses. If you need to contact Octopus Energy, you will need to do so via their website.
Upcoming bank holidays:
Monday, August 25, 2025
Thursday, December 25, 2025
Friday, December 26, 2025
Thursday, January 1, 2026