What are EmailOctopus's support hours and how soon will we respond
At EmailOctopus, we are available every day, with limited support on weekends. We aim to respond to all support queries in less than an hour, with the exception of more technical cases that might need further investigation.
We do close support on UK bank holidays to give our team some well-deserved rest. While we are closed for regular support enquiries, we do keep an eye on anything urgent.
Note: We are totally unconnected to the company Octopus Energy. We, EmailOctopus, are an email marketing platform aimed at businesses. If you need to contact Octopus Energy, you will need to do so via their website.
Upcoming bank holidays:
Monday, May 29, 2023
Monday, August 28, 2023
Monday, December 25, 2023