What are your support hours and how soon will you respond?

We offer 5 day coverage of support, with weekends covered on an urgent basis. We endeavour to respond to all support queries within one day – normally much sooner.

We do close support on UK bank holidays to give our team some well-deserved rest. We'll post these here in the weeks preceding a bank holiday. While we are closed for regular support enquiries, we do keep an eye on anything urgent.

Upcoming bank holidays: