How to configure a custom action domain and tracking domain

EmailOctopus Connect users:

We use a combination of EmailOctopus and Amazon domains to power your emails. These can be modified in your account, but please note that this is an advanced feature and most users do not need to change these values.

Your subscribers will see this on your Unsubscribe, WebVersion and Rewards pages. The default domain is  https://eomail1.com, but your account may use another similar value.

To change this you'll need to:

  1. Choose a domain which will point to our servers. We recommend using something like action.yourdomain.com. Head to your CDN/DNS provider and add a CNAME entry for the domain you chose, using the information you see in the EmailOctopus custom domains screen.
  2. Update your 'Action domain' in the EmailOctopus custom domains screen.
  3. Click the link we emailed to you to test the link and complete setup.

Note that by default, your new domain is likely to use HTTP. If you wish to use HTTPS you'll need to use a CDN/DNS provider which offers an SSL proxy feature, such as CloudFlare.

If you're tracking clicks, every link will be redirected via this domain. We'll also use it for the transparent image used for tracking opens. The default domain is  https://awstrack.me.

To set this up you'll need to use a CDN/DNS provider which offers an SSL proxy feature. We recommend using CloudFlare and following the instructions below:

  1. Choose a domain which will point to our servers. We recommend using something like tracking.yourdomain.com. Head to the 'DNS' section of your CloudFlare dashboard and add a CNAME entry for the domain you chose, using the information you see on your custom domains screen.
  2. Turn on Full SSL in the 'Crypto' section of your CloudFlare dashboard. Any other choice will affect our ability to track your links, so it's important to get this right.
  3. Update your 'Tracking domain' in the EmailOctopus custom domains screen.
  4. Click the link we emailed to you to test the link and complete setup.

If you wish to use CloudFront instead of CloudFlare, follow Amazon's documentation.

We appreciate that setting these features can be tricky. If you need any assistance, do not hesitate to get in touch

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