How to configure a custom action domain and tracking domain

EmailOctopus Connect uses a combination of EmailOctopus and Amazon domains to power your emails. These can be modified in your account, but please note that this is an advanced feature and most users do not need to change these values.

Action domain

This domain is used for Unsubscribe, WebVersion, Subscriber Profile pages and Rewards pages. By default this is a domain belonging to EmailOctopus, and will be something like 'https://eomail1.com'.

To change this to a domain you own, like 'action.yourdomain.com', you'll need to:

1. Head to your CDN/DNS provider and add a CNAME entry to your domain. The name should represent the subdomain you wish to use, e.g. 'action', and the target should be set to the value you see on the EmailOctopus custom domains screen.

   We recommend you use HTTPS. To do so you'll need to use a CDN/DNS provider which offers an SSL proxy feature, such as Cloudflare. Consult your CDN provider's documentation for details on how to set that up.

2. Update your 'Action domain' in the EmailOctopus custom domains screen to your domain, e.g. 'action.yourdomain.com'.
3. Click the link we emailed to you to test the link and complete setup.

Tracking domain

If you're tracking clicks in your emails, every link will be redirected via this domain. We'll also use it for the transparent image used to tracking opens. By default this is a domain belonging to Amazon Web Services, and will be something like 'https://awstrack.me'.

To change this to something you own, like 'tracking.yourdomain.com', Amazon require that you use a CDN/DNS provider with an SSL proxy feature. We recommend using Cloudflare and following these instructions:

1. Head to your CDN/DNS provider and add a CNAME entry to your domain. The name should represent the subdomain you wish to use, e.g. 'tracking', and the target should be set to the value you see on the EmailOctopus custom domains screen.
2. Turn on Full SSL in the 'SSL/TLS' tab of your CloudFlare dashboard. Any other choice will affect our ability to track your links, so it's important to get this right.
3. Update your 'Tracking domain' in the EmailOctopus custom domains screen.
4. Click the link we emailed to you to test the link and complete setup.

If you wish to use Amazon CloudFront instead of Cloudflare, follow Amazon's documentation.