Invalid syntax error

Invalid syntax usually has to do with merge tags. Check that anywhere you see {{braces}} in your email that it is a Customisation we support.

  • If you copied HTML from an outside source, change the tag to an EmailOctopus merge tag our editor recognises.
  • All emails must include the {{SenderInfo}} or {{SenderInfoLine}} merge tag.  The SenderInfo tag will put your address on multiple lines and the SenderInfoLine tag will place it all on one line. 

You don't want to replace the text "SenderInfo" with anything else between the braces.  The SenderInfo tag (and SenderInfoLine tag) will automatically place your physical address in your email template.  

To edit your physical address, head to the sender info screen in your account.

If you add a merge tag and then change the text in the merge tag to something we don't support, you will get an invalid syntax error.  Make sure all your merge tags display as shown on our list of supported merge tags here

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us