Verifying a new domain

Note: This article applies to EmailOctopus only. If you're using EmailOctopus Connect with Amazon SES please read this article.

When you sign up to EmailOctopus the email address used during that sign-up will be already be verified, so you can begin sending immediately. You can go further, though, by verifying a domain. Verifying a domain can help deliverability and will allow you to send from any email address held under that domain.

To begin the process, visit the Senders screen.

Click Verify domain and enter your domain name

Once you've clicked verify, you'll be presented with 7 settings which you will need to copy across to the service which handles your DNS settings (this is usually where you bought your domain). Create the new DNS records, copying the settings exactly as they appear in EmailOctopus.

Once you have copied all your records across, return to EmailOctopus and click the Complete Verification button at the top right to verify you have added all the records correctly.

Note: Not all domain provider's DNS set up will be the same. If you receive a Failed status upon clicking "Complete verification" try creating the CNAME settings with just the subdomain in your new DNS records. Example: Remove ".yourdomain.com" from all CNAME's when you copy and paste them to your domain provider's DNS settings so, "bounce.yourdomain.com" becomes just, "bounce"

For further issues please contact your DNS provider's support to add the records for you, which they should be happy to do.

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